We are seeking an Accounts Receivable Analyst to support the effective management and resolution of customer accounts. This role is responsible for payment reconciliation, researching deductions and credits, resolving account discrepancies, and partnering cross-functionally to drive timely resolution of outstanding items.

The ideal candidate brings hands-on Accounts Receivable experience combined with strong analytical and problem-solving skills. This individual should be comfortable investigating complex account activity, working with customer portals and financial systems, analyzing data in Excel, and collaborating with Sales and other internal teams to resolve issues.

This role is well suited for someone who enjoys researching discrepancies, identifying root causes, and taking ownership of issues through resolution rather than simply processing transactions.

Key Responsibilities:

• Monitor outstanding receivables and follow up on past-due balances, partnering with customers and internal stakeholders to address payment issues.
• Research and resolve customer deductions, credits, disputes, and account discrepancies, identifying root causes and driving issues through resolution.
• Partner closely with Sales and other cross-functional teams to research customer issues and facilitate timely account resolution.
• Perform payment reconciliation, including researching and resolving unapplied, short-paid, overpaid, and unidentified transactions.
• Review customer accounts and supporting documentation to identify discrepancies, trends, and items requiring follow-up.
• Perform financial and account analysis to support decision-making and resolution of complex AR items.
• Utilize customer portals, ERP systems, and other financial systems to research payments, remittance information, deductions, claims, invoices, and account activity.
• Maintain ownership of open issues, coordinating with customers and internal partners through final resolution.
• Support the full Accounts Receivable lifecycle, including cash application, customer invoicing, collections, account reconciliations, and other routine AR activities as needed.
• Assist with month-end close activities related to Accounts Receivable, including account reconciliations, review of open items, preparation of supporting schedules, and investigation and resolution of discrepancies.
• Maintain accurate documentation of account research, adjustments, customer activity, and resolution status.
• Identify recurring account issues, process gaps, and opportunities to improve AR accuracy, efficiency, and controls.
• Support additional Accounts Receivable reporting, analysis, and projects as needed.

Qualifications, Experience & Skills:

• Previous experience in Accounts Receivable, deductions, disputes, collections, cash application, or account reconciliation.
• Demonstrated experience researching and resolving customer disputes, deductions, credits, or account discrepancies.
• Experience performing financial or account analysis and working with detailed transactional data.
• Experience working with customer portals, ERP systems, and other financial systems.
• Strong Microsoft Excel skills, including the ability to organize, reconcile, and analyze financial data.
• Experience working cross-functionally with Sales, Finance, Customer Service, or other business partners.
• Ability to manage multiple accounts, priorities, and open issues simultaneously.

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and company holidays.
• Professional development and career advancement opportunities.

About us: WPS Fresh has cultivated a robust reputation in the wholesale produce industry by consistently blending exceptional customer service with unparalleled reliability and integrity. Our success is built on a foundation of strong, trust-based relationships with both our growers and, most importantly, our customers. Customers choose us for our daily distribution, full line offering and our suite of value-added services.